As a customer focused company, Total Quality Control is an important process within the company’s efforts. Within this management process, there is total employee involvement, process-centered thinking and an integrated system throughout the organization. Using this technique, the company is able to continually improve processes and profitability utilizing fact-based decision making and effective communications.

 

Some current trends within McGraw-Hill Education’s operations include availability of both physical products, access code cards and digital products and e-Books integrated within the digital products. It has been important to slowly introduce these new technologies to promote easier transition and acceptability from users. Future trends are anticipated to be mobile device friendly and be available for both higher education and K-12 institutions all within a single digital platform. The company is working hard to integrating all products for a purely digital and seamless accessible product offering.

My insights and analysis to date have provided a thorough look into the benefits ofo focusing on the transition to purely digital products for McGraw-Hill Education. For the short term the company can consider testing the profitability of consolidation versus pure replacement to determine the maximum profitable path. 

 

The outcome is expected to show an exceptional increase of profits once manufacturing and distribution of physical products has been replaced by only digital sales and distribution. Once a stable e-commerce solution is in place and a single platform to access all digital products across all education levels, there will be minimal maintenance and cost other than sales representatives focusing on demonstrations and training throughout the institution faculty to ensure successful adoptions and securing continued and satisfied customers. 

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